Last Updated: September 4, 2026
Road Runner Courier Services LLC (“Road Runner,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, request a quote, schedule a delivery, use our services, or otherwise communicate with us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you use our website or contact our team.
This may include:
- Name
- Business name
- Phone number
- Email address
- Pickup and delivery addresses
- Delivery instructions
- Information about packages or items being transported
- Preferred delivery date or time
- Information submitted through quote or contact forms
- Information provided when scheduling a notary appointment
- Other information you choose to provide when communicating with us
Please do not submit Social Security numbers, financial account information, passwords, or other highly sensitive information through general website forms unless we specifically request it through an appropriate secure process.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website provider or other technology services.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of your visit
- General website usage information
- Information about how you interact with our website
We may use cookies or similar technologies if they are enabled on our website. These technologies may help the website function properly, remember certain settings, understand website traffic, and improve the way the website works.
The specific cookies and tracking technologies used may depend on the website tools and services connected to our website.
3. How We Use Your Information
We may use information we collect to:
- Respond to your questions and requests
- Provide courier and delivery services
- Process delivery and pickup requests
- Provide quotes
- Schedule appointments
- Coordinate pickups and drop-offs
- Communicate with you about your delivery
- Provide delivery updates
- Provide mobile notary services
- Maintain business records
- Improve our website and services
- Protect our website and business from misuse or fraud
- Meet legal and business requirements
- Respond to legal requests or lawful government demands
We use information for legitimate business purposes and only retain information for as long as reasonably necessary for those purposes or as required by law.
4. Delivery Information
To provide courier services, we may need information about the pickup location, delivery location, recipient, sender, package, delivery instructions, and other details necessary to complete the requested service.
We use this information to arrange and complete deliveries, communicate with customers, coordinate with drivers, and maintain appropriate business records.
Customers should only provide information they are authorized to provide.
5. Legal Documents and Medical Materials
Road Runner may provide delivery services involving legal documents, medical materials, laboratory materials, and other sensitive business items.
Customers are responsible for providing accurate information and using appropriate procedures when sending sensitive materials.
Road Runner does not use information about the contents of a package for purposes unrelated to providing the requested service except when required for safety, legal, operational, or business reasons.
Nothing in this Privacy Policy creates a healthcare provider relationship or guarantees that a particular delivery is subject to HIPAA or another specific privacy law. Customers remain responsible for determining the legal and regulatory requirements that apply to the materials they provide to us.
6. How We Share Information
We do not sell your personal information as a source of income.
We may share information when reasonably necessary to operate our business and provide requested services. This may include sharing information with:
- Drivers and delivery personnel who need the information to complete a delivery
- Website, hosting, scheduling, tracking, communication, or technology providers
- Payment processors, if applicable
- Professional service providers
- Business partners when necessary to provide requested services
- Government agencies or law enforcement when required by law
- Courts or other parties when required by a valid legal process
We limit information shared with service providers to what is reasonably needed for the service or business purpose.
7. Data Security
We take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no website, electronic communication, or storage system can be guaranteed to be completely secure. You should use care when submitting information online.
The FTC recommends that businesses collect only information they need, restrict access to sensitive information, protect information during transmission and storage, and properly dispose of information when it is no longer needed.
8. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and delivery records, resolve disputes, meet accounting requirements, comply with legal obligations, and protect our business.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
Road Runner is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.
10. Communications
If you contact us by phone, email, contact form, or another communication method, we may retain the information you provide so that we can respond to your request and maintain appropriate business records.
If you provide your phone number or email address in connection with a delivery or service request, we may use it to communicate with you about that request.
11. Children’s Privacy
Our website and services are intended for general audiences and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so we can review and address the situation.
12. Your Choices
You may contact us to ask about personal information we may have collected from you or to request that inaccurate information be corrected.
Some information may need to be retained because of legal, accounting, contractual, security, or business requirements.
You may also control certain cookies through your browser settings. Disabling cookies may affect some website functions.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the website after an updated policy is posted means you acknowledge the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how Road Runner Courier Services LLC handles personal information, please contact us.
Road Runner Courier Services LLC
Phone: 256-257-3276
Email: info@rrcdelivers.com
Service Area: Huntsville, Madison County, and surrounding communities in Alabama